Communication Skills

Tip 1: take the initiative to report

Tip 2: ask your boss for questions and answers.

Skill 3: enrich yourself and study hard.

Skill 4: accept criticism, do not commit three fault.

Tip 5: take the initiative to help others when you are not busy.

Tip 6: accept tasks without complaining.

Tip 7: make proactive improvement plans for your business so that your boss can make progress.

The fourth chapter, 7 skills to communicate with superiors, effective communication and self-examination.

How much do you think your boss knows about you?

1, what type of blood are you, do your leaders know?

2, which month you were born, did your leader know?

3, where is your hometown, does your leader know?

4, which school do you graduate from, do your leaders know?

5, what are your strengths? What are your weaknesses? Do your leaders know?

6. What did you do in the past? Do your leaders know?

7, do you like collecting stamps, do you like listening to classical music, do you like listening to Peking Opera, do your leaders know?

8, do you like playing basketball, do you like playing bridge, do you like coffee?

Do your leaders know?

It is suggested that such a self inspection be conducted collectively, and secret ballot will be taken.

The result of self examination of a department (100 points) is:

There is a person who gets 90 points (that is, ninety percent, the same below).

There's a man who gets 80 points.

There are three people who get 70 points.

There are six people who get 60 points.

There are four people who get 50 points.

There are two people who get 40 points.

There's a man who gets 30 points.

Mathematically, this is a normal distribution. Between 70 and 50, there are 13 people, almost 4/5.

In short, the leadership's understanding of the Department is around 60%.

If you get zero, you don't understand it at all. Leaders do not know a person at all.

100 points are fully understood, but no one has ever filled 100 points in this test. The answer is 20 or 10.

This is really surprising. How can a leader know so little about his subordinates?

Sometimes, you think you know a lot about subordinates, but why do they think you don't understand them?

My advice to you is that the above self-examination should not only be counted but also be discussed. You say to your subordinates, "what do you think is the least I know about you?"

Give them a paper, and let them know by name, if they are bold enough, they will write everything.

Leaders often ask three questions to their subordinates, and you will know if they have used his strong points and know him very well.

First sentence: do you like the job I gave you?

Second sentence: do you think I have used your strength?

Have you played your strength?

Third sentence: in the future, if you have the opportunity to mobilize, what kind of work do you want to change?

How do we know thousands of people in our company?

What I want to tell you is that I did not let you know the whole company, but I only let you know your immediate subordinate.

If you are the general manager, you should always know about the three or four vice president below.

If you are vice president, you should always know the Department Manager below.

If you are the director of the factory, you should always know a few workshop directors.

We often say that our boss doesn't understand us. In fact, you should study how your boss looks at you. Don't just say that people don't understand you. You should say that you didn't let others use you properly.

Here are 7 tips for communicating with your superiors for your reference.

Tip 1: take the initiative to report

When your boss doesn't reuse us, ask yourself, "will you report the progress of your work voluntarily?"

This is very important.

For example, Miss Sun is the manager of a general manager. Yesterday, the general manager took a plane. She kept reporting to him in the car. How many people and people were there, how did she get to the venue, how the layout was, and how the screen was, which was called an initiative to report her work.

If the general manager comes to ask her, she will have a big discount on her ability.

So the first habit to develop is to report the progress of the work voluntarily, so that the boss can know where you are and what extent you do, and if there is any deviation, it is time to correct it.

I hesitate to ask questions from my superiors, but I can't answer them. Such subordinates should not be angry with their superiors.

It is foolish to despise the fact and call it nonsense.

Arrogant, this is a common defect of self conceited people.

-- Montaigne

People don't like to change their decisions. They can't be coercion.

And threats to agree with others, but they are willing to accept their kindness.

And friendly guidance.

-- Carnegie

Only when a leader is in the same position, can he know what the leader is thinking, so it is very important to understand his superiors' words, enrich himself and study hard.

It's not just that he doesn't understand Cantonese. I can't understand Shanghai dialect. I should say that the boss is standing on the fifty floor. We stand on the thirty floor. How can the eye be the same?

The boss reads four books a month, and we don't read two articles every month. How can you keep up with him?

This requires us to keep learning. We can also think of what our superiors think of. We can see what our superiors see. Then he can communicate with you more easily. When I speak, I understand. When I speak, I understand that this is the highest state of communication.

Confucius said, "Yan Yuan is not the second."

Yan Hui never made two mistakes.

We have no way to be so great as Yan Hui, but we can warn our subordinates: "a person who does not make mistakes for the first time is unaware. The second mistake is careless, and the third mistake is deliberate."

So don't make three mistakes. We'll give you two chances. Third times we'll have to start.

On one occasion, Hilton went to Tokyo, Japan, and met a woman reporter on the plane.

The reporter asked Hilton: "Mr. Hilton, you have made brilliant achievements. What are your business skills? Everyone and I want to know."

Hilton laughed and did not answer directly. He told the woman reporter: "when you arrive in Tokyo, you will stay in my hotel and tell me where you are not satisfied when you leave. When you come next time, we will not make the same mistake again."

Maybe this is my skill. "

The people next to you are not doing very well, or when you are not too busy, you should extend your hand to help.

If you do this, your boss will think you are "cute" and will take care of his busy place for him.

But many people are doing their best and doing their job well.

In fact, when a person is not busy, he should take the initiative to help others. This good habit is owned by large companies.

When did you see it? There were three or four queues in front of McDonald's counter, and one team was very long, and the other teams were very short.

Absolutely

No

Because McDonald's has a rule that when you are busy, you must support others.

If you rush to help others, you will be sure that your boss will like you.

Sometimes, when the boss gives up something to do temporarily, his subordinates will start to talk with their mouths, and they will not be willing to die. This kind of subordinates will be chilling.

If you want your boss to like you, then he has to accept the task without complaining, and make your boss satisfied.

When I was in charge of the freight forwarding department, a female clerk in the ticket department was seriously injured by pregnancy, and the shopkeeper told me, "Miss Liang of the ticket department is very uncomfortable recently. You can support and help them to open the ticket."

actually

I am a freight forwarding agent. I don't know much about Invoicing, but he thinks I am a master, and if I learn a little, I will do it. So I said, "no problem."

Not long after that, our director of Taipei airport told me, "the airport has been very busy recently and has not been sent yet. Would you like to go to the airport occasionally to help charter flights?"

I said no problem, I went to the airport.

Later, the day my wife gave birth to a child, I was making a chartered plane. On the second day, someone told the shopkeeper about this. The head of the store asked me, "is there such a thing?"

I immediately said, "aviation first."

Later, the head of the store also pferred to Taipei, and I went up.

Because the ticket is also understood, the Chartered aircraft also understands, the cargo pportation also understands, the warehousing also understands, is just the versatile person, does not rise me to ascend who?

As a supervisor, you send a task to your subordinates. He accepts without complaining. The supervisor will feel grateful and uncomfortable. He will definitely try to compensate him in the future.

For this subordinate, this is his chance.

But what people do not understand is why many people are unwilling to die when the mission is sent to us, and they must be clearly separated.

It's hard to make a big difference. Later, there's a chance that your boss will not give it to you.

The progress of the boss is the progress of the department or the company.

The progress of this department or the progress of the company is that everyone will make the initiative to put forward the improvement plan for his work, his own process and his business.

Do not always say that our boss does not understand us. We should say that we simply do not have the qualification to let him know. He does not want to know you because you are a helpless fighter.

The above 7 suggestions, if you really don't want to do it, are clear about your life, and you don't want to be cultivated.

From here to there, it is not the boss who does not understand us, but you simply do not make him understand.

He likes it.

That is the real root of the problem.

We often say that in the blind, one eye is a king. Everyone is blind. If you have one eye or a king, success is not so difficult as you think. The 7 suggestion is that every one of you will be very fond of you if you pay attention a little.

When you finally get promoted, you guess what people will say, oh, our leader knows him very well.

At this point, you tell him, not the leader understands you, is you lets the leader know you.

Summary

People often say that success is not simple, in fact, as long as a little bit better than others, a little initiative, you are the boss's right-hand man, the object of support.

Because in this world, there are not many people who can act according to this sentence, but on the contrary, they are very few. So if you do a little better than others, you will succeed.