How To Correctly Understand And Apply ISO9001 Standards

How to correctly understand and master the management ideas and requirements of ISO9001:2000 standards, and thus to tailor a set of quality management system suitable for the actual and continuous operation of the enterprise, is the key to the success or failure of the footwear enterprises to establish the ISO9001:2000 quality management system.

Taking the production of sports shoes, travel shoes and casual shoes as an example, the author analyzes the particularity of the footwear industry's production and operation and the requirements of the ISO9001:2000 standard, so as to correctly guide the footwear enterprises to understand the ISO9001 standard and solve the confusion existing in the establishment and operation of the ISO9001: 2000 quality management system for footwear enterprises.

Management status of footwear enterprises in China

Shoemaking industry is a traditional labor intensive industry in China.

Due to the prominent contradiction between labor and capital in recent years and the intensity of labor, there are widespread problems of large mobility, weak sense of quality, uneven quality of employees and management of enterprises.

Footwear product life cycle is relatively short, the product is not regular and irregular, the specific requirements of each product vary greatly, the appearance changes are also large, resulting in complex production process and inconvenient management.

Enterprises generally do not attach importance to the quality of the system, fail to summarize the systematic quality problems, so as to find out the weak points of the problems and put in necessary personnel and measures to solve them. In the long run, the "dead hole" in management is formed, and no one is interested in it.

Even if some management cadres are experienced in field management, they are often accustomed to oral ways of preaching sermons, acting on their own experience, lacking communication and coordination among them, resulting in the disconnection of interface relations, information feedback and poor pmission.

Correct understanding and application of ISO9001:2000 standard clause

1. understanding and practical application of the scope of "documents".

In accordance with the definition of ISO9000:2000, the document contains written, magnetic media, electronic media, photographs and physical objects.

According to this definition, customers' original / picture / technical information, color card (order card, sample color card, bulk color card, etc.) in footwear enterprises, shoe recognition, technical pfer data, pattern plate, electric embroidery position board (including electronic drawing board), trial report and so on, all belong to the scope of document management. They should be registered, posted, tagging, approving, saving and recycling.

2. about the choice of management representatives.

ISO9001:2000 does not emphasize the position of manager representative, but clearly points out that it must be one of the managers in the enterprise.

The choice of the manager's representative is related to the operation of the quality management system of the enterprise. It has the function of connecting the preceding and the following. It must also have certain managerial ability and familiarity with the production and operation of the footwear enterprises, and has certain prestige.

3. correctly understand the purpose and role of "management review".

First, it is a correct understanding that the moderator of management review is the top manager, that is, the actual decision maker of the enterprise, rather than the owner of the enterprise. Therefore, no other person can be authorized to delegate such activities as the deputy or the management representative.

4. several aspects of infrastructure management.

First, buildings, workplaces and related facilities.

These are the production, storage sites and supporting facilities to ensure the quality and safety of raw materials, semi-finished products and finished products.

For example, footwear enterprises should have independent glue rooms, chemical warehouses, and equipped with ventilation, fire protection and explosion proof facilities.

The two is the process equipment, besides production equipment, inspection / test equipment, it should also include auxiliary facilities such as workers / tools.

For example, we should cut down the blanking tools used in the workshop, the screen plates, the high frequency moulds used in the shoe processing workshops, the cold / hot moulds used in the floor production workshop, and the last ones used in the molding workshop.

The three is supporting facilities, including handling vehicle and pport vehicles.

All the above equipment and facilities should be included in the scope of maintenance.

5., a correct understanding of the working environment.

The working environment required by the ISO9001:2000 standard includes: first, the working environment of people.

Refers to the requirements of personnel when they work, including the safety and hygiene requirements of people, such as temperature, humidity, dust, noise, light, odor of chemicals, etc.

Two is the production and process environment of the product.

It includes the surrounding environment of production / inspection equipment and the process environment conditions of the production process.

For example, the test environment required by the laboratory during the test; the temperature and time requirements for the storage and use of the glue and treatment agent.

The three is the storage environment of products.

Storage requirements for raw materials / semi-finished products / finished products, such as leather and cloth, should be kept straight from the light and placed on shelves. Storeroom must not leak.

6., the correct understanding of "determination of product related requirements".

Especially the understanding of "product related laws and regulations".

Besides paying attention to the relevant laws and regulations of the country, export footwear enterprises should also pay attention to the relevant laws and regulations of the importing countries, and assess whether the order products comply with the relevant laws and regulations of the importing countries when placing orders.

7., how to correctly understand "design and development".

According to the definition of ISO9001:2000, product design and development are a set of processes that pform product requirements into specified product characteristics or product specifications, service provision specifications and quality control specifications.

For manufacturing, that is, the whole process of product selection from type to form, the technical characteristics and technological characteristics of the product are determined, and the dominant product is in the hands of the product owner.

Except for footwear enterprises with independent brands, most of the footwear enterprises are OEM (OEM). They do not have the power to modify or change and confirm shoes. The so-called development is merely the process validation to avoid errors in production.

Therefore, when establishing the system, it should be deleted.

8. how to manage the production process.

The control of process has great influence on the quality of the product, and even determines the grade and grade of the product.

Footwear enterprises have more production orders, and the details management of production processes seems more important and meticulous than other industries. This should be paid attention to when establishing quality management system.

9. how to make product identification and site management.

How to distinguish between different products, semi-finished products, materials, how to identify their qualified and unqualified, checked and unchecked, for ordinary production workers, judging by their intuitive judgment is difficult, and it is easy to cause misuse.

Because of the factors such as material, number, location, color and manual operation, footwear products often appear unmatched, size code mixed, short number, mismatching, insufficient quantity, unmatched pairs, incorrect number and so on. It has been bothering the footwear enterprises, and has become one of the most difficult field management problems of leadership.

By proper marking, errors can be avoided to the maximum and the classification of products will be stacked.

The logo of modern enterprises has broken through the traditional labeling category. Taking full account of the research results of "Ergonomics", the field management theories and methods, such as visual management, color management, fixed management, Kanban management, have been put forward.

In the production field of footwear enterprises, the Department's color separation (color management), quantitative basket matching with double (fixed management), classified fixed point storage (fixed management), material flow sheet (visual management), flow table (Kanban Management) and so on, combined with the actual situation of enterprises, are comprehensively applied, which not only can standardize field operations, reduce errors, improve site utilization, but also greatly improve production efficiency.

10. how to use customer feedback to serve enterprises.

Manufacturing enterprises and customers are not only business / business relations of simple product trading, but further, both sides should like to win a long-term win-win situation.

The enterprise must take every suggestion put forward by the customer seriously and make timely improvement measures to eliminate the dissatisfaction and concern of the customer, otherwise, the trust of the customer will be reduced until the customer is lost.

Good customer relations in addition to timely response and treatment to customers' opinions, pay more attention to customers' comprehensive opinions and suggestions for development.

In addition to understanding the customer satisfaction information provided by the company in the past stage, we should further explore the client's suggestions for the company's development and continue to improve the company's internal expectations along with the customers' expectations, so that the customers can get more substantial benefits, thereby deepening the business ties and business feelings between the customers and the company.

11. how to carry out internal audit work.

The internal audit is equivalent to the inspection of the "product" of the quality management system.

Whether the leadership's principles, policies, intentions and decisions are effectively implemented and implemented is a policy mistake or a problem in a certain link. It is impossible to get an accurate answer without systematic examination.

The whole process of internal audit should be carefully planned to determine which staff is involved in the audit.

All departments should cooperate with the auditors' on-site audit in line with the attitude of "responsibility change, no responsibility and encouragement", and treat every work practically and honestly.

In the specific audit process, the auditor should pay attention to objective facts, and make the effectiveness of the operation process as the focus of the audit. At the beginning of each on-site audit, the validity of the last audit does not meet the improvement status. Once the tracking verification items that do not meet the corrective measures are adhered to, the principle of "who examines who tracking" should be adhered to. We should consider whether the similar problems have been resolved and carry out rectification and rectification on the spot. Finally, the evaluation of the results of the system operation should be submitted to the leadership of the enterprise.