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    Behind The "Quality Gate": Who Spoiled The International Brand?

    2008/7/17 0:00:00 57

      國際頂級名牌在面臨“質量門”時的漠然,一次次傷害了消費者的品牌感情。

    All along, fashion is the symbol of dignity and luxury. No one doubts the reputation of these top international brands, let alone the quality behind them.

    However, the "quality gate" and a "unqualified" report repeatedly blow the confidence of consumers.

    Surprisingly, these fashion masters seem to have no "remedial" consciousness.

    As a result, the "quality gate" continues to be staged, and the big ones continue to ignore it.

    All of this can not help but let us ask: who on earth spoiled these big international cards?

        

    Cosmetics: when will the "star endorsement" crisis come to an end?

    The cosmetics industry was faced with the credibility crisis of celebrity endorsements.

    Some of Shharon Stone's remarks made his endorsement of Dior (Dior) brand headache. The beauty tooth recommended by the beauty queen has recently been exposed to illicit drugs.

    This series of events once again put the issue of "star integrity" as a cliche.

    In fact, in the cosmetics industry, one of the 5 most popular advertising industries, such incidents have been in constant turmoil.

    However, so far, celebrity endorsement in China's cosmetics industry is still a curtain dance but still wonderful marketing dance drama.

      

    Celebrities are very hurt.

    In recent years, celebrities have been popular in beauty books, and the products recommended by them are often very hot.

    The competent authority approves import, and may contain hydrogen peroxide, commonly known as hydrogen peroxide, but is not marked on the product.

    If these cosmetics are used too much, hydrogen peroxide will cause damage to the tooth tissue, but it will cause toothache, tooth swelling and toothache.

    Although this kind of whitening pen can not be bought in the domestic market, it is a popular hot product on the Internet.

    If the quality of products recommended by big S is so bad that consumers are hurt, then the American actress Shharon Stone's inappropriate remarks on the Sichuan earthquake in the past few days are even more Dior.

    Although the company has decided to cancel all Shharon Stone endorsement ads in China, boycott of Dior is still heard in Dior.

        

    "Crisis of endorsement" is coming?

    On the one hand, the cosmetics that the stars endorse or recommend frequently appear quality problems, so that consumers are at a loss. On the other hand, when the celebrity stars are scandalous, they will make the brand in trouble.

    So does this mean that the cosmetics industry has entered the era of star crisis?

    Most experts interviewed by reporters pointed out that "crisis" is still early, but "simply starting a brand by the stars" is no longer suitable for the development needs of today's market, but needs to include stars, strategies and other comprehensive ways.

    Gu Jun, a senior marketing expert in the industry, believes that "the crisis in the cosmetics industry is often related to the stars. This has affected consumer confidence to some extent, but it can not be said that it has entered the era of star crisis."

    Mr. Feng also pointed out that the disadvantages of celebrity endorsements are being revealed gradually. "Especially after the" pornographic door ", many of the brands that they spread have appeared crisis public relations. The replacement of brand spokesmen also means the waste of huge brand endorsement fees, so that the brand is embarrassed and the products are boycotted.

    However, for fashion industry, especially cosmetics industry, celebrity endorsement is not enough.

        

    Reporter's note: cosmetics industry to endorsement "unable to stop"

    When asked about the industry, whether the cosmetics industry had a successful cosmetic brand without relying on celebrity publicity, the answer was mostly "almost no" or "not for the time being"; and when the reporter asked which brands were successful by celebrity promotion, the answer was a lot.

    In this way, the cosmetics industry is a particularly suitable industry for stars to be active, and this phenomenon will continue to prevail for a long time in the future.

    According to a survey released by Millward Brown, the proportion of Chinese enterprises in the use of stars in advertising ranked third in the world, behind Japan and South Korea. In 2006, cosmetics were one of the 5 most popular advertising industries. Whether it was more than 40 billion or 30%, they were the most popular celebrity advertisements. A poll conducted by the China Youth Daily Social Survey Center and Sina News Center showed that if there were celebrity endorsements, 30% of them said they would give priority to such products when they needed to buy them. According to a survey conducted by CCTV Eastern time and space, 47.2% of them said that when buying products, they would give preference to celebrity endorsement products. Or before we come to a conclusion, let's look at the following information: Based on Global Market Research

    In the industry, brand and marketing experts have long been trapped in the dilemma of "tasteless food, unable to stop", and the industry has basically formed two major factions: one is to endorse star endorsements or to think that celebrity endorsements are more advantages than disadvantages; one is to oppose celebrity endorsements or to have doubts about celebrity endorsements.

    Among them, the former accounts for a large proportion.

    The industry generally believes that choosing celebrities to endorse is nothing but a few considerations: one is to expand its popularity and influence by using the star effect; the second is to integrate the star's category characteristics into the product brand, to promote its personalization; third, to shift the popularity of consumers to celebrities, so as to promote sales.

    However, the market is progressing, the consumption is mature, and the supervision is perfect. The experts have a further understanding of the past star hype.

    Lin Jingxin, an independent public relations consultant, said: "cosmetics are an industry with obvious star effect. The occurrence of crises does not affect other companies' continued use of this strategy.

    In fact, the spokesperson will play a great role, but it can not be said that it is a bigger guarantee than to match the marketing strategy and spokesperson.

    Gu Jun also pointed out that asking celebrities to endorse is the means and means to rapidly open up popularity of daily chemicals, but under this premise, we should consider the degree of consistency between stars and spokesmen, and how to deal with emergencies.

      

    Clothing industry: top brand "quality gate" has become commonplace.

    In the fashion world, LV, ARMANI, BURBERRY and BOSS are common in the minds of many consumers, because they are the endorser of top honors and extraordinary fashion tastes.

    However, let many big fans fans are surprised that, after last year was detected formaldehyde content, pH value, color fastness and other items failed, recently, ARMANI, BOSS, LIU.JO and other big brands have been caught in the "identification door".

    So people can't help asking, what's wrong with these big names?

    So famous brand, so expensive products, how will there be quality problems?

       

    Big mistake

    The world is so unjustifiable. On the one hand, international brands frequently complain about the sale of fake goods by Carrefour, WAL-MART and other stores, and on the other hand, they constantly produce "quality gates".

    In June of this year, Zhejiang industrial and commercial law enforcement officers picked up three back bags that were being sold by LV Hangzhou store. The inspection report showed that the three pieces of leather bags that were sent to the back bags were not identified as "identities", so they were unqualified products.

    Coincidentally, on the 9 th of this month, Shanghai industrial and commercial bureau in the LIU.JO brand clothing store, inspectors found that most of the clothes are only English logo, sales staff argue that this is to highlight its international brand effect.

    And the logo of Armani clothing is also unclear. For example, a Armani underwear label is only vaguely marked with two words of the fiber, and consumers do not know whether the "fiber" refers to cotton, wool, silk or chemical fiber.

    In addition, the inconsistencies in the Chinese and English composition of clothing labels have also become an important reason for the quality of Armani's checks.

        

    "Quality gate" is available every year.

    As a matter of fact, almost every year, internationally famous brand clothes are coming out of "unqualified" news.

    In February 2005, Shanghai entry-exit inspection and Quarantine Bureau extracted 31 batches of imported international famous brand garments, of which 20 batches of products were not qualified.

    By the end of 2006, the Zhejiang Provincial Bureau of industry and Commerce conducted a sampling survey, which showed that 46 batches of imported shoes had been sampled, and 35 batches of them were unqualified, including more than 10 top brands such as Louis Weedon, Valentino, D & G.

    Last year, the Guangzhou industry and Commerce Bureau randomly sampled 17 casual clothes, including Adidas, NIKE, ESPRIT, ONLY, SNOOPY and THEME, which were sold by 100 shopping malls and supermarkets in Guangzhou. There were 100 batches of Chinese and foreign brands. After testing, the qualified rate was only 46%, and 15 batches containing carcinogenic aromatic amines exceeded the standard.

      

    Disregard the pride behind him

    It is unbelievable that these big names, after being trapped in the "quality gate", did not announce the causes of quality problems to consumers in time and what corrective measures were taken.

    Armani's "quality gate" has been exposed for more than 10 days, but it has not made any substantive moves except the relevant batch and specification problems in Shanghai and Guangzhou.

    In the nearly one month after LV was exposed to a piece of leather, the reporter learned at the luxury consumption places such as Libai square, China World Hotel, PRADA, HERMES, CELINE, DIOR and other counters that many leather bags also had no such leather, but they were still sold in the store.

    "All our leather products are imported from abroad. According to local standards, there is no need to have such a logo, so there is no such sign on sale leather bags."

    Some salesmen explained this way.

    Because of their disregard for "quality gate", netizens asked Armani to bow its head, apologize to consumers or return the money back.

    Many consumers say on the Internet that Armani has always been a symbol of honor and luxury, and that this credit discredited behavior has undoubtedly hurt the brand sentiment of Chinese consumers.

        

    Who spoiled foreign brands?

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