Amazing Car Aftermarket Trap

The senior technical personage revealed that after the maintenance of the car trap after the maintenance of the manufacturer's designated maintenance site, it was learned that the replacement brake pad could continue to be used, and the dealer also indicated that the cost could be refunded and the original brake pad fitted back to it.

Recently, a complaint from Mr. patron, which seemed to be ineffective, revealed the pitfalls of dealers in after-sales.

The reporter interviewed many experienced after-sale technicians, so that experts can not be fooled when they love cars.

In April 20th, due to the mileage of vehicles close to 40 thousand km, Mr. Passat driver's car came to Albert Albert for routine maintenance of vehicles.

All the processes are the same as the previous maintenance process, but the maintenance technician for the maintenance service put forward the suggestion of replacing brake pads for Mr. Gu during the maintenance process.

According to Mr. Gu, according to Mr. Gu's recall, at that time, the maintenance technician indicated that the thickness of the friction material of the brake pad was only 8 millimeters. According to the manufacturer's regulations, the brake pad should be replaced when the friction material remained only 7 millimeters. The friction material of 8 millimeters was insufficient to support the maintenance cycle, so it was suggested that Mr. Gu replace the brake pad.

"Because I was the advice of the 4S shop's professional maintenance staff, so I agreed."

Mr. Gu said.

The total cost of replacing brake pads is 916.4 yuan, including spare parts for brake pads and brake oil and the cost of changing spare parts.

A few days later, after talking with friends, Mr. Gu talked about replacing brake pads.

One of the friends present has been engaged in the auto repair industry for many years and has doubts about Mr. Gu's remarks.

The brake chip was eliminated at the time, and the answer was that the brake pad should not be replaced at least, or at least 10 thousand kilometers to 20 thousand kilometers.

Mr. Yip and Mr. Gu immediately contacted Albert Albert, and the solution offered by Albert Albert was to give Mr. Gu a free routine maintenance, or to return Mr. Gu's cost of replacing the brake pad, and to install the original brake block removed back.

"I can not accept this solution," he said. "We must give our consumers a reasonable explanation."

Why should the dealer suggest that we replace the item without changing it? "

Yesterday, the reporter interviewed the relevant person in charge of the brand manufacturer. The person in charge said that the manufacturer had strict requirements and regulations for the maintenance of the manufacturer, and the manufacturer will know the details of the event in detail.

If the dealer has any irregularities, it will be dealt with severely.

Manufacturers will give consumers a reasonable argument and ensure the legitimate interests of consumers.

Xu Qiyun, editor in chief: